Consumer Resources

Mayo Clinic - Health Information

More than 3,300 physicians, scientists and researchers from Mayo Clinic share their expertise to empower you to manage your health.


Web MD—Online health information


Benefits Check UpIdentify eligibility for various federal, state and local benefits for help with medication, healthcare, food, utilities, and more.


Centers for Medicare & Medicaid Services (CMS)—Provides health insurance for over 100 million Americans through Medicare, Medicaid, and Children’s Health Insurance Programs.


Senior LinkAge Line—Free statewide information and assistance service provided by six Area Agencies on Aging that cover all 87 counties of Minnesota and helps connect you to local services. Phone answered from 8 a.m. to 4:30 p.m. weekdays. Messages can be left 24 hours a day: 1-800-333-2433.


Family Caregiver Alliance, National Center on Caregiving - Online library and support groups for families caring for loved ones with chronic, disabling health conditions.


MN Home Care AssociationConsumer Education and information regarding home care in Minnesota.


Olmsted County ResourcesMain county website has helpful A-Z guide for services, including Public Health and Human Services.


Meals on Wheels—In Rochester, provided by Family Service Rochester.



 

Selecting a Provider:

Whether it’s for you or your loved one, you need information to select an appropriate home health care provider. The Center for Medicare and Medicaid Services (CMS) has developed a list of questions to help you.

Are they Medicare and Medicaid certified?

Do they offer the specific health care services I need (like skilled nursing services or physical therapy)?

Do they meet my special needs (like language or cultural preferences)?

Do they offer the personal care services I need (like help bathing, dressing and using the bathroom)?

Do they offer the support services I need, or can they help me arrange for additional services, such as Meals on Wheels, that I may need?

Do they have staff that can provide the type and hours of care my doctor ordered and start when I need them?

Are they recommended by my hospital discharge planner, doctor, or social worker?

Do they have staff available at night and on weekends for emergencies?

Will they explain what my insurance will cover and what I must pay out of pocket?

Do they perform background checks on all staff?

Do they have letters from satisfied clients, family members, and doctors that testify to the home health agency providing good care?

Additionally, the Minnesota Home Care Association recommends these questions:
“How long has this provider been serving the community?”

“Does this provider include the client and family members in developing the plan of care?”